Sigma Solutions has played a key role in several hospital turnaround and process enhancement initiatives:

• Reduced patient discharge times from 4.5 hours to 1.5 hours in an established medical centre in Ampang by streamlining insurance workflows and interdepartmental discharge coordination.

• Reengineered CSSD and TSSU functions at a medical centre in Subang Jaya, improving efficiency and reducing costs by merging both units into one integrated cost centre.

• Revamped the Total Maintenance Program for a medical centre in Shah Alam to improve asset tracking and preventive maintenance scheduling.

• Improved linen and laundry workflows in multiple centres across Cheras, Ampang, and Subang Jaya.

• Improved procurement and contract management processes for a medical centre in Cheras, Kuala Lumpur.​

Designed and implemented an enterprise risk management (ERM) and incident reporting system for a medical centre in Cheras, including training modules and reporting structures aligned with Malaysian regulations.

Established a medical tourism referral and business development program for an orthopaedic centre in Cheras, Kuala Lumpur, including partnerships, service packaging, and lead generation strategies. This project also required Sigma Solutions to engage patient referral agents with a structured marketing plan and collaterals to support outreach and conversion.

We have successfully led and completed feasibility and zoning documentation for:

• A 56-bed cardiology specialist centre in Penang

• A proposed 13-storey multidisciplinary medical centre in Cheras, Selangor

• A proposed 150-bed multidisciplinary medical centre in Kajang, Selangor

• A 28-chair private hemodialysis centre in Kajang, Selangor

• A proposed multi-storey private healthcare facility with 115 beds in Penang

• A proposed multidisciplinary private hospital with a capacity of 150 beds in Penang

Each engagement is shaped by client-specific requirements, carefully analysed and discussed in detail. Our reports cover demand and population studies, space planning, service mix design, financial projections, and complete zoning documentation as required by Malaysia’s Ministry of Health. Sigma Solutions prioritises listening and delivers high-quality, outcome-driven results tailored to client needs.

• Worked with programmers and clinicians to map workflows and digitalise clinical operations for a Hospital Information System (HIS) at a spine and joint specialist group with branches across Malaysia.

• Supported paperless transformation initiatives through process digitisation and standard operating procedure (SOP) development.

Sigma Solutions has also been sought after by established consulting and investment firms based in Hong Kong, the UAE, Saudi Arabia, and Indonesia. These collaborations have included the preparation of high-level market insights and strategic reports focused on Malaysia’s public and private healthcare spectrum.

Delivered customised training programs for both private medical centres and teaching hospitals, including:

• Systems Improvement Series (e.g., Lean, 5S, Root Cause Analysis, Problem Solving)

• Management Coaching Series (e.g., Leadership Skills, Communication, Decision-Making)

• Customer Experience Improvement Training for various medical centres aimed at enhancing front-line service delivery, patient interaction, and service recovery processes

These workshops were tailored to operational realities and accreditation goals, ensuring practical takeaways for hospital staff at all levels.

Our team has helped multiple healthcare institutions prepare for ISO 9001 and MSQH accreditation or renewal:

• Developed internal audit frameworks

• Conducted system-wide training on quality and documentation requirements

• Mapped and reengineered hospital processes to comply with the Private Healthcare Facilities and Services Act

We have also guided medical centres in meeting accreditation requirements through tailored workshops, document reviews, and compliance walkthroughs.​​​​​​​​​​​